PS Stars has been down for 2 weeks

[Jim Ryan]

Push Square

The PS Stars rewards program has been offline for two weeks now, as Sony engineers investigate the issues.

www.facebook.com

Engineers at Sony are now actively working on the problems affecting the company's PS Stars reward program, with the service now having been offline for around about two weeks. Reports of user issues began appearing from 5th June, and the PS Stars icon was removed from the PlayStation mobile app shortly afterwards.

The button has now returned, but pressing it returns a simple maintenance page reading: "PlayStation Stars is currently experiencing issues. Our engineers are aware of the issue and are working on a solution."

 

[Box]

Push Square

The PS Stars rewards program has been offline for two weeks now, as Sony engineers investigate the issues.

www.facebook.com

Engineers at Sony are now actively working on the problems affecting the company's PS Stars reward program, with the service now having been offline for around about two weeks. Reports of user issues began appearing from 5th June, and the PS Stars icon was removed from the PlayStation mobile app shortly afterwards.

The button has now returned, but pressing it returns a simple maintenance page reading: "PlayStation Stars is currently experiencing issues. Our engineers are aware of the issue and are working on a solution."

Why has Sony not fixed this already or even publicly addressed the issue?

Why is Sony so against communicating with the fans?

 

[Plextorage]

PS Stars is free, yes.

 

[PropellerEar]

For me the points for digital purchases was broken before 5th June.

 

[Nhomnhom]

It's always Impressive how little they care.

 

[Jim Ryan]

It's always Impressive how little they care.

A few days, sure. Two weeks.. is just complete apathy on their part.

 

[Danja]

PlayStation hates their core base, nothing new here.

If it was broken on PC I'm sure it would have been addressed already

 

[PropellerEar]

One might be able to use their PS Stars - Level/Tier 4 - Priority Customer Support to ask about this issue.

 

[voke]

I was trying to use some point during the sale.. missed out on unicorn overlord

 

[thicc_girls_are_teh_best]

For me the points for digital purchases was broken before 5th June.

Very convenient timing, that. All I'm gonna say on this xD

 

[Dick Jones]

Why has Sony not fixed this already or even publicly addressed the issue?

Why is Sony so against communicating with the fans?

They have publicly addressed the issue. If you owned a Playstation you'd know.

 

[JAHGamer]

They didn't want people racking up points during the sale especially those renewing PS+ on discount. It will be magically fixed once the summer sale is over, and they'll completely ignore any requests regarding retroactive points.

I'm glad I don't buy digital games outside of VR titles.

 

[FatKaz]

Very convenient timing, that. All I'm gonna say on this xD

Someone contacted support and they confirmed points are still being recorded.

Hopefully it's not a support person talking out their ass.

 

[2spooky5me]

Yeah, it's annoying it's been down awhile.
And, of course, PushSquare pounced on this "news", lmao.

 

[reziel]

Someone contacted support and they confirmed points are still being recorded.

Hopefully it's not a support person talking out their ass.

Even if it was users have their transaction details that can be used to confirm what they've purchased since downtime to get those points.

 

[TubzGaming]

Someone contacted support and they confirmed points are still being recorded.

Hopefully it's not a support person talking out their ass.

Id like to hope so as i have bought game and payed for a year of PS+ while it has been down and they have a record of it as both was through PSN Store

Even if it was users have their transaction details that can be used to confirm what they've purchased since downtime to get those points.

Yeah we get emails confirming everything you do on PSN so we have them but id like to think they would have a record and we wont have to show proof

This all being said only time will tell

 

[Box]

They have publicly addressed the issue. If you owned a Playstation you'd know.

so help me God if ur talking about a blog post....

 

[Dick Jones]

so help me God if ur talking about a blog post....

I refer to my earlier statement. If you were a Playstation owner, you'd know. Your response now confirms you don't have a Playstation.

 

[Box]

I refer to my earlier statement. If you were a Playstation owner, you'd know. Your response now confirms you don't have a Playstation.

I do have a playstation

 

[Plextorage]

I've registered at PS Stars, but i won't buy any game digitally because reward points you are getting for each purchase. So, buying a game, maybe it won't be registered. Hope they will sort out this soon.