Gamer's Nexus: ASUS Scammed Us (aka, a chronicle of the ROG Ally's inherent shittiness + ASUS' terrible support)

[John Elden Ring]

We sent our ASUS ROG Ally Z1 Extreme in for warranty repair for issues with the left joystick ("drift"). The device also had a broken microSD card. ASUS then pointed to the world's tiniest scratch and tried to charge us $200 for it under threat of sending back a disassembled device if we didn't pay within 5 days. It felt like extortion. If you're wondering whether ASUS is worth buying, the answer for anyone who values support should be "no."

 

[anonpuffs]

Yep they did a big expose of ASUS last year(?) or 2 years ago, ASUS has some of the worst customer service in the industry. Which sucks because they're basically the biggest OEM in the DIY PC space. They're still coasting on their rep from 5+ years ago.

 

[Polyh3dron]

This is why i don't feel bad for holding on to an extra replacement Crosshair X670E Extreme motherboard they sent out to me to swap out with the one I didn't think was working at the time but turned out to be fine. They've screwed me so many other times with bad support of their products.

They're not Samsung-cutting-customers'-TV-screens-with-exacto-knives-to-void-warranty bad, but they're close.