The Playstation Australia store page states the following:
- Game is launching with 6 PvP game modes, mixture of objective and respawn based.
- Heroes can unlock unique modifiers to change their gameplay
- Post-launch heroes, game modes, maps/worlds and weekly cinematic vignettes will be free of cost
- Daily and weekly challenges to unlock items for heroes
- $40 for Standard and $60 for Deluxe offering 72h early access and some skins
Sources tell me internal emails show the Concord team is shrugging off the criticism of their characters as "white noise," and dismissing it. Very much in their own bubble.
On another note, notorious user @Grummz claims that some of his sources that Firewalker Studios is ignoring the negative player criticism of the game, but take the information with a grain of salt.