People just don't care anymore once you turn your back on your main customers. Look at Xbox, GOW PC, Until Dawn and now Horizon. Sony is killing their IPs for pennies.
Yes people dont realise this. Its the loyal fans they spread mindshare and keep it spreading.
They have to work triple hard to come back.
Id still say PS has more loyal fans than Nintendo - (Nintendo fans dont turn up when its not convenient lol, see N64, Gamecube, Wii U compared to PS3)
But Sony is slowly losing that loyalty from alot of fans. Up to them to recognise it and bring it back