I've said it before and I'll say it again: this game didn't fail because of woke
It failed because live service games are a gamble by default, and the game was an Overwatch clone from an unproven studio with forgettable character design years after Overwatch lost its relevance.
I agree. I think Sony made a mistake with a lot of its GaaS strategy in that they focused on studios and IP that weren't proven.
A Killzone live service game with a single player campaign releasing on PS5 and PC would have had far more success than Concord. The same is true of SOCOM US Navy Seals.
I think Sony wrote off a lot of their multiplayer games from the PS3 generation because they didn't sell as well as their single player counterparts, but in context it's because they were at the time so far behind Xbox Live and didn't have PC versions or cross play.
SOCOM was just as popular as CoD or Medal of Honor on PS2.
Sony should lean into its multiplayer heritage in support of their GaaS strategy.
Even looking at Destruction All Stars... that simply should have been a Destruction Derby game.
Many people will argue no one cares about classic IP, but the reality is no one cares about an IP that no one has heard of. You might as well lean on existing IP that have established fanbases, especially if you're essentially rebooting or remaking the franchise.
God of War 2018 is evidence of that outselling all God of War games before it combined.