The gane isn't broken for those who buy it, there's no reason to refund.Refunds for sure, heck PS players should get 5$ in PS stars points, Along with a statement they will have better quality control for future GaaS games (no more lazy trend chasing)
Shutting down firewalk will be another PR nightmare, they are better of putting a skeleton crew on concord with the rest of them on destiny support for a year and quietly layoff the whole character design team in batches over the course of the year.
Regarding to shutting the game down, the initial game budget pretty likely included the content and server cost for -at least- the 3 announced seasons. Beyond that, since the game apparently will tank hard, they may announce after the 3 seasons (or after the 6th) that will no longer continue developing new content for it. And then maybe a year after that shut it down.
Regarding the studio, in game companies there are post mostems: after a project is completed, they analize what went well, what went wrong and how could have been improved. As a result, actions are taken to fix what went wrong.
In this case, it could result on firing the people in charge of deciding that the game didn't need to differentiate more from its references, and also whoever was in charge of the woke propaganda, and may also shake up whoever was in charge of the game's marketing, PR and if they consider it was an issue, also whoever from their portfolio/editorial team deciced it was a good idea to release it in this part of the year soon after Helldivers 2/Destiny TFS/First Descendant/ZZZ.
But the rest of the people whose area did work very well because their department did a great job (combat designers, coders, artists, animators, composers etc.) should be fine and will continue there in the studio, and if at some point ends shutting down, they'd be moved to other SIE studio. Because the game may have tanked but they did a good job doing what they were asked to do, so it wasn't their fault.
These postmortem lessons aren't leaned only for their studio and other PS Studios teams who may have been involved on it, they also are shared with the other decision makers of the other teams to apply the leanings (good and bad news) in other projects made elsewhere.
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